Refund policy
Returns & Refunds
We hope you love your TWINS PMU purchase. If there is an issue with your order, please contact us at info@twinspmu.com.
Physical Products
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions.
To request a return, please contact info@twinspmu.com within 14 days of receiving your order.
Returned products must be returned in their original condition. Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the product.
Once an eligible return has been received and inspected, we will process the applicable refund to the original payment method.
This does not affect your statutory rights.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If your manual or other physical product arrives damaged, faulty, or you receive the wrong item, contact info@twinspmu.com as soon as possible with your order number and photographs where appropriate.
We will assess the issue and arrange an appropriate replacement or refund where required.
Digital Products
Due to the nature of digital products, cancellation rights may be affected once access to or downloading of digital content has begun.
Where required by law, customers will be asked to expressly consent to immediate access to digital content and acknowledge that doing so may result in the loss of their 14-day cancellation right.
Nothing in this policy limits your statutory rights where digital content is faulty, not as described or otherwise does not conform to the contract.
Educational Products
TWINS PMU manuals, guides and cheat sheets are educational resources. Purchasing an educational product does not constitute professional training, certification or a qualification.
Individual results from applying educational information, techniques or pigment guidance are not guaranteed and are not, by themselves, grounds for a refund.